{"id":1166,"date":"2026-03-27T10:14:54","date_gmt":"2026-03-27T10:14:54","guid":{"rendered":"https:\/\/trackd.be\/reclamations-et-litiges\/"},"modified":"2026-05-11T18:49:48","modified_gmt":"2026-05-11T18:49:48","slug":"reclamations-et-litiges","status":"publish","type":"page","link":"https:\/\/trackd.be\/fr\/reclamations-et-litiges\/","title":{"rendered":"R\u00e9clamations et litiges"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section preset--group--divi-section--divi-background--default preset--group--divi-section--divi-background--holx0rd--default preset--group--divi-section--divi-background--h1970n6--default preset--group--divi-section--divi-background--h1ts49l--default preset--group--divi-section--divi-background--h1xv09d--default\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--group--divi-row--divi-background--default\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone preset--group--divi-column--divi-background--default\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-text--divi-background--default\"><div class=\"et_pb_text_inner\"><h1 data-start=\"39\" data-end=\"179\"><strong>R\u00e9clamations et litiges<\/strong><\/h1>\n<p><strong><\/strong><\/p>\n<p data-start=\"39\" data-end=\"179\">Le service client est disponible par e-mail \u00e0 l'adresse <strong data-start=\"81\" data-end=\"105\"><a data-start=\"83\" data-end=\"103\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@trackd.be<\/a><\/strong>.<\/p>\n<p data-start=\"181\" data-end=\"395\">En cas de d\u00e9saccord, le client peut :<br data-start=\"223\" data-end=\"226\"\/>\u2022 Contacter le Service de M\u00e9diation pour le Consommateur : <strong data-start=\"268\" data-end=\"298\"><a data-start=\"270\" data-end=\"296\" rel=\"noopener\" target=\"_new\" class=\"decorated-link\" href=\"http:\/\/www.ombudsmanducommerce.be\/\">www.ombudsmanducommerce.be<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-lbtco6v1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong><br data-start=\"298\" data-end=\"301\"\/>\u2022 Utiliser la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges : <strong data-start=\"356\" data-end=\"395\" data-is-only-node=\"\"><a data-start=\"358\" data-end=\"393\" rel=\"noopener\" target=\"_new\" class=\"decorated-link\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\">https:\/\/ec.europa.eu\/consumers\/odr\/<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-lbtco6v1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong><\/p>\n<p data-start=\"397\" data-end=\"500\" data-is-last-node=\"\" data-is-only-node=\"\">Le droit belge s'applique. En cas de litige, les tribunaux de Bruxelles sont exclusivement comp\u00e9tents. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1166","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/pages\/1166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/comments?post=1166"}],"version-history":[{"count":2,"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/pages\/1166\/revisions"}],"predecessor-version":[{"id":1168,"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/pages\/1166\/revisions\/1168"}],"wp:attachment":[{"href":"https:\/\/trackd.be\/fr\/wp-json\/wp\/v2\/media?parent=1166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}